Frequently Asked Questions

It’s understandable to have questions about your stay at Stepworks Recovery Centers. We’ve tried to answer some frequently asked questions people have about our treatment services below.

(800) 545-9031


What insurances do you accept?

Visit our accepted insurances page to see a comprehensive list of our currently accepted insurances.

If a former Stepworks patient did not complete the program, may they return?

We review readmission requests one at a time and encourage former patients to re-apply. Our team will review the circumstances of the patient’s last stay to determine their eligibility.

Do you accept pregnant women into the 30-day recovery program?

Yes! We request approval from an obstetrician. (We do not accept pregnant patients beyond 36 weeks of their pregnancy.)

Do you provide transportation?

While Stepworks does not provide a dedicated transportation service, we will make every effort to remove transportation as a barrier to potential patients. Referring hospital systems often use Medicaid transportation, taxi, or Uber. 

My significant other and I want to enter treatment together. Do you accept couples?

We believe it is vitally important that you focus on your own recovery while in treatment. Having your significant other at the same location would likely become an obstacle to personal focus and growth. For that reason, we currently do not admit couples to the same facility. However, it is possible to enter treatment at the same time at different facilities. We even have two facilities in Elizabethtown so that you could potentially obtain treatment simultaneously in the same city.

Residential Treatment Program:

Are the rooms private?

One of our core beliefs is that recovery is better together! Clients staying at our 30-day residential treatment centers will stay in shared rooms, similar to dorm living. We’ve learned from experience that people cannot recover in isolation. By sharing spaces, you’ll become part of a community learning together and supporting each other in recovery.

Are the treatment centers mixed gender?

Stepworks accepts both women and men as clients at many of our locations, but we also have single-gender facilities, including a women’s center in Nicholasville and a men’s center in London, KY. At our mixed-gender facilities, dorm/sleeping areas are separated by gender.

Can I have visitors?

All Stepworks facilities have visiting hours. The visiting hours for each location vary and will be indicated during your admission and orientation.

What do you use for detox?

Stepworks is a medical leader in opiate, alcohol, and benzodiazepine detox. No treatment provider or hospital can
completely remove the discomfort of detox, but our medications and protocols make the process much more comfortable. Our approach helps patients focus on recovery and stay in treatment. (We do not use methadone. We use buprenorphine-naloxone for patients when appropriate.)

Does Stepworks have exercise and recreational facilities?

All facilities have exercise space and some have basketball and volleyball courts. Light physical exercise/activity is incorporated into our daily schedule and all clients are encouraged to participate. 

Do I have to participate in the group meetings if I feel anxious or sick?

Clients are required to participate in groups unless our medical professionals determine otherwise. Group participation is an incredibly important aspect of our addiction treatment program. During these meetings you’ll learn important concepts and coping mechanisms and process the difficult thoughts and emotions behind your addiction. 

Can I make and receive phone calls?

Yes, each week clients are given an opportunity to make phone calls to friends and family members. Clients cannot receive unscheduled phone calls throughout the day but must arrange to communicate during arranged phone times.  

Can I smoke at the facility?

Yes, we do allow patients to smoke cigarettes during break times throughout the day. Cigarettes brought into the facility must be in unopened packages at the time of admission. Electronic cigarettes are prohibited in our residential treatment facilities.

What happens if a PICC Line patient demands discharge before
completing their course of antibiotics?

Patients have the legal right to demand discharge against medical advice. We explain the risks and ask them to sign our AMA (“against medical advice”) consent form. Their PICC line is removed prior to discharge. Under no circumstances do we release a patient with a PICC line in place. 

Intensive Outpatient Program:

Do You provide individual or group therapy?

Clients in our intensive outpatient program are required to attend both group and individual therapy sessions. See our IOP page for more information.

Sober Living Program:

How close is your sober living home to the intensive outpatient program location?

Residents of our sober living apartments are within walking distance of our IOP clinic.

Are sober living residents required to go to therapy sessions?

Yes, residents must be active participants in our intensive outpatient program. 

Do I have to be a graduate of Stepworks to apply for your sober living program?

No, but you do need to be medically and financially stable enough to meet requirements.  

Will I have roommates in the sober living residence?

Yes, each townhouse has up to four residents.  

Call today or fill out the form below, and we’ll help you figure out the best course of treatment to fit your needs and situation.