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Making the Call for Help – Stepworks

Making the Call for Help

By May 26, 2020 Stepworks Connect

Our Stepworks Recovery Centers team understands the energy it takes to make that call for help. Whether this is your first time seeking treatment for your addiction or you have found yourself in the middle of a relapse, our team cares about you, the person on the other end of the line.

We asked Access Center Director Sherry Coomer a few questions about the culture she is working to create.

Some people would just say this is a call center. Why do we call it an access center?

We are more than a call center. My team isn’t just here to try to get you into the doors of our treatment facility. We are here to guide you through the process of finding help. Regardless of whether that help comes from one of our treatment programs or another organization that we refer to, we want to give you access to all of the tools that will help you succeed.

People can often be apprehensive or nervous about taking such a big step and seeking help. How does your team ease their fears?

First, our team understands the disease of addiction. We know the barriers that have likely contributed to them not seeking treatment. So, we work hard to be kind, compassionate, and understanding as we navigate them through the intake process.

Why is your team so passionate about their efforts?

We never want to forget that these are real people, with families and loved ones that desperately want to see them get better.

We are excited to expand our Access Center so that we have even more voices of comfort available when you take that brave first step. If you are suffering from addiction, we are here. Call us, we can help: 1-800-545-9031.